If you need to return products to NIXSYS, then you must request an RMA number.
Product must have been purchased from NIXSYS and be within warranty period. If you have questions about the warranty, and/or our return policies, please see our Warranty and Return Policies first.
1. Contact NIXSYS Technical Support
If there is a problem with your NIXSYS system, email email@example.com or call our technical support staff and describe the problem before you request an RMA.
2. Customer Service Will Arrange for a Replacement
If a technical support representative believes that a component exchange or system replacement is needed then, they will initiate an RMA process with our customer service staff. You will be given an RMA document to fill with appropriate information regarding your RMA. We will ship replacement parts within two business days (contingent upon availability).
Related shipping charges will be covered only within 30 days of your original system invoice.
In cases where an RMA is authorized for a customer overseas, we require that the customer cover shipping both ways in all cases except for items that are Dead On Arrival, we will cover the return shipping.
3. Repackage the Component or System
Please carefully repackage the component or system in the materials provided. Make sure the RMA Document provided by your Customer Service representative is packaged with the machine/parts. If you have not been given an RMA number, e-mail firstname.lastname@example.org to receive one.
4. Receive a Credit Memo for a Replacement Part
When we ship your replacement, a corresponding invoice will be issued. You must return the original product within 10 business days, or our accounting department will collect on this invoice. Otherwise, you will be issued a credit memo for the cost of the part(s).
5. Shipping Address
Irvine, CA 92618
Tel: (866) 464-9797