These terms apply to your use of nixsys.com and to everything you buy from us. Placing an order means you accept them. Please read them before you order.
We are NIXSYS, Inc., 34 Mauchly Ste B, Irvine, CA 92618. You can reach us at sales@nixsys.com or (866) 464-9797.
Last updated: 4 August 2026
Orders and acceptance
An order you place is an offer to buy, not a completed sale. We accept it when we ship the products, or when we tell you in writing that we accept it — whichever happens first. Until then we may decline the order or any part of it, including after your card has been authorised, and we will refund anything we have taken.
Where we have given you a written quote, that quote governs the order. Quotes are valid for 30 days from their date unless the quote itself says otherwise; after that, prices and availability may have moved and we will requote.
Prices and errors
Prices are in U.S. dollars and exclude shipping and tax. We try hard to keep prices, specifications and availability accurate, but a listing can be wrong. If a product is listed at the wrong price or with the wrong specification, or is no longer available, we may cancel the order or contact you to agree a correction before we build or ship it. We will not charge you the corrected price without your agreement.
Payment and tax
We accept payment by credit card at checkout. We also accept purchase orders from government, education and business customers, subject to approval — talk to us before you order. Payment terms are agreed case by case and are not the same for every customer; whatever we confirm to you in writing for an order is what applies to that order. Where we have not agreed terms, payment is due before we ship.
Sales tax is added where the law requires it. If you are exempt or buying for resale, send us a valid certificate before you order; we cannot refund tax already collected on a completed order.
Stock orders and special orders
Most of our computers are configured and assembled for you after you order, from parts we hold. You can cancel an order like that at any time before it ships and we will refund you in full; once it has been delivered, our Return Policy applies.
Some orders are not like that — a configuration we do not stock, an unusual quantity, or components we have to buy in specifically for your order. We will tell you in the quote, or in writing before we accept the order, that it is a special order and what that means for cancelling it. Where we ask for a deposit on one, the quote will say so.
Once we have committed to buying parts for a special order, it can only be cancelled by agreement with us. If we agree to cancel, you are responsible for the cost of parts bought for your order that we cannot return or use elsewhere, and for any charge our supplier makes for cancelling or restocking them. We will make reasonable efforts to return or reuse what we can, and we will show you those costs before we invoice them.
Delivery dates we give are estimates, not guarantees. We are not liable for delays outside our control, including delays at a component supplier or a carrier.
Shipping, delivery and damage
Items are sold on a shipment contract: title and the risk of loss pass to you when we hand the goods to the carrier. We ship insured to full value.
Damage visible on arrival must be reported to the carrier immediately, and the packaging kept — our Warranty & Return Policy explains why this matters and what we need from you.
Warranty and returns
What we warrant, for how long, and how returns work are set out in our Warranty & Return Policy, and the process for returning anything is in our RMA Procedures. Both form part of these terms. Where they and this page differ, the Warranty & Return Policy governs warranty and returns.
Repair or replacement under that policy, or a refund where that policy provides one, is your exclusive remedy for a defective product.
Third-party products and software
Components, peripherals and complete units made by others — drives, monitors, adapters, notebooks — carry their manufacturer's warranty, not ours. We will help you claim under it.
Software supplied with a system, including operating systems, is licensed by its owner rather than sold by us, and your use of it is governed by that licence. Licences supplied with a system are generally tied to that system and do not transfer. We give no warranty of any kind for open-source software preloaded on a system.
Suitability and intended use
Our products are industrial and legacy-compatible computers. They are not designed or tested for use where a failure could cause death, personal injury or severe environmental damage — life support, aircraft navigation or control, nuclear facilities, weapons systems, or any comparable application. You must not use them that way, and you accept the risk if you do.
You are responsible for deciding that a product suits your application. We are glad to advise, and advice is not a warranty.
Export
Our products and their software are subject to U.S. export laws. You agree not to export, re-export or transfer them in breach of those laws, and not to supply them to any party or country subject to U.S. sanctions or embargo, or for any prohibited end use.
Limitation of liability
To the fullest extent the law allows, and except where a claim is for death or personal injury caused by our negligence or for anything else we may not lawfully limit:
- our total liability arising out of a product or an order is limited to the amount you paid us for the product the claim relates to;
- we are not liable for lost profits, lost revenue, lost or corrupted data, loss of use, downtime, or any indirect, incidental, special, punitive or consequential loss, even if we were told it was possible.
The site and its content are provided "as is" and "as available". We do not warrant that the site will be uninterrupted or error-free, or that it or email from us is free of harmful components. Some states do not allow certain limitations, so parts of this section may not apply to you, and you may have other rights.
Site content
Everything on this site — text, images, logos, product descriptions, layout and software — belongs to NIXSYS or its suppliers and is protected by copyright and trademark law.
You may use the site to research and buy our products. You may not resell or commercially exploit the site or its contents, collect or reuse our product listings, descriptions or prices, use data mining, robots or similar tools on it, frame it, or use our name or trademarks in metadata or hidden text. You may link to our home page as long as the link does not present us or our products falsely or offensively; using our logo in a link needs our written permission. Unauthorised use ends the permission this section gives you.
Your account
If you create an account, keep control of the email address and any credentials attached to it, and tell us if you think someone else is using it. You are responsible for orders placed through your account. We may refuse service, close an account or cancel an order at our discretion.
What you send us
If you send us specifications, drawings, suggestions or other material, you confirm you are entitled to send it, and you allow us to use it for the purpose you sent it for — quoting, building, or supporting your system. Do not send us anything confidential without agreeing terms with us first. We may remove any content posted to the site and are not obliged to monitor it.
Copyright complaints
If you believe material on this site infringes your copyright, write to NIXSYS, Inc., 34 Mauchly Ste B, Irvine, CA 92618, or email sales@nixsys.com, and include: your contact details; identification of the work you say is infringed; identification of the material on our site and where it is; a statement that you believe in good faith the use is not authorised; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for them; and your signature.
Privacy and accessibility
Our Privacy Policy explains what we collect and what we do with it, and applies to your use of this site. Our Accessibility Statement sets out how we work to keep the site usable for everyone, and how to tell us when we fall short.
Communicating with you
When you order from us or email us, you are dealing with us electronically, and you agree that we may reply the same way. Notices we send by email or post on this site satisfy any requirement that we communicate in writing.
Governing law and disputes
California law governs these terms and any dispute arising from them or from your use of the site, without regard to its conflict-of-laws rules.
Any dispute relating to your use of this site or to products bought from us will be submitted to confidential arbitration in Santa Ana, California, under the rules then in force of the American Arbitration Association, and the arbitrator's award may be entered as a judgment in any court with jurisdiction. Where you have infringed or threatened to infringe our intellectual property, we may instead seek an injunction or other relief in any state or federal court in California, and you consent to the jurisdiction and venue of those courts. To the fullest extent the law allows, no arbitration under these terms will be joined with an arbitration involving any other party, whether as a class proceeding or otherwise.
Changes and severability
We may change the site, our policies and these terms. The version in force when you place an order governs that order. If any part of these terms is held invalid or unenforceable, the rest stays in force.